Refund policy

Return and Refund Policy

Wallace Wood Working LLC

Last updated: October 13, 2026

At Wallace Wood Working LLC, we take pride in creating quality handcrafted wood products. Each item is made with care, and we want you to be satisfied with your purchase. Please review our return and refund policy before placing an order.

1. Return Eligibility

Eligible, non-personalized products may be returned within 14 days of delivery.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned with its original packaging, where reasonably possible.
Not have been modified, assembled beyond reasonable inspection, or damaged after delivery.

Please contact us before returning any item. Unauthorized returns may not be accepted.

2. Custom and Personalized Products

Because custom and personalized products are made specifically for each customer, they are not eligible for return or refund due to a change of mind, incorrect customer-provided personalization, or a preference change after production has begun.

This policy does not limit any rights you may have under applicable law. If a custom item arrives damaged, defective, or materially different from the approved specifications or product description, please contact us so we can work toward an appropriate resolution.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery when possible.

Please include:

Your order number.
A description of the problem.
Clear photographs of the item and any shipping damage, including the packaging when available.

We will review the issue and, as appropriate, arrange a repair, replacement, or refund. We will comply with applicable consumer protection requirements.

4. How to Request a Return

To request a return, contact Wallace Wood Working LLC through our website's contact page with your order number and reason for the return.

Please wait for return instructions before shipping an item back. Customers are responsible for obtaining return authorization and following the instructions provided.

5. Return Shipping Costs

For eligible returns due to a change of mind or ordering preference, the customer is responsible for return shipping costs unless otherwise agreed or required by law.

If the return is due to our error, or an item is defective or damaged, we will work with you on an appropriate return or other resolution, including shipping costs as required by applicable law.

For large or heavy items, please contact us before arranging return shipping.

6. Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method. Please allow approximately 5–10 business days after approval for processing, although your bank or payment provider may require additional time.

Original shipping charges are not refundable for change-of-mind returns unless required by law or otherwise agreed. Where an order is defective, damaged, incorrect, or otherwise qualifies for a refund under applicable law, the appropriate shipping charges will be handled accordingly.

7. Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests may be accepted before production or shipment begins. Custom and personalized orders may not be cancellable once materials have been cut, personalization has begun, or production is underway, subject to applicable law.

8. Exchanges

We consider exchanges for eligible non-personalized products on a case-by-case basis. Contact us before returning an item to confirm availability and exchange instructions.